We want you to be completely satisfied with your purchase. Here’s a quick overview of our return and exchange process:

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

Eligibility for Returns:

• Items must be in the same condition as received.
• Items must be in their original packaging.
• A receipt or proof of purchase is required.

How to Initiate a Return:

• Contact us at support@astute.house to request a return.
• If accepted, we’ll send you a return shipping label and instructions.

Shipping Costs:

• Return shipping costs are your responsibility unless the item is defective, damaged, or incorrect.
• Shipping and packaging costs are non-refundable.

Processing Your Return:

• Once we receive and inspect your return, we will notify you if the refund was approved or not.
• It will take up to 10 business days for us to inspect the item.
• If approved, you’ll be refunded on your original payment method within 10 business days.
• If more than 15 business days have passed since approval, contact us at support@astute.house.

• Inspect your order upon reception.
• Refuse the package and note the reason on the delivery slip if damaged.
• Contact us immediately for assistance.