Frequently Asked Questions
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What is Astute House?
Astute House is an online art gallery offering a curated selection of high-quality open and limited edition prints, as well as signed and unsigned artbooks.
How do I contact customer support?
You can reach our customer support team via email at support@astute.house.
What payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express).
Is my payment information secure?
Your payment information is secure. We use Stripe, a leading payment processing provider, to handle all transactions. Stripe is certified to PCI Service Provider Level 1, the highest level of certification in the payments industry. This ensures that your payment information is encrypted and handled with the utmost security.
Do you offer worldwide shipping?
We currently offer shipping to the following countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Shipping costs and delivery times will vary based on your location and the size of the artwork.
If you are located outside of these countries, please contact us at support@astute.house. We will do our best to arrange shipping to your location.
How is my artwork shipped?
All artworks are carefully packaged to ensure they arrive in perfect condition. We use reputable carriers to deliver your purchase safely and securely.
How long will it take to receive my order?
Delivery times depend on your location and the artwork's destination. You will receive an estimated delivery date at checkout and a tracking number once your order has shipped.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not, you can return the artwork within 14 calendar days of receipt for a full refund, provided it is in its original condition. For more information about our return process, please visit our Return and Exchange page. For more detailed terms and conditions, refer to our Refund Policy page.
How do I return an artwork?
To initiate a return, please contact our customer support team at support@astute.house. We will provide you with return instructions and a return shipping label. For more information about our return process, please visit our Return and Exchange page. For more detailed terms and conditions, refer to our Refund Policy page.
When will I receive my refund?
Refunds will be processed within 14 business days of receiving the returned artwork. You will be notified once the refund has been issued.
Do you offer framing services?
At this time, we do not offer framing services. We recommend consulting a professional framer to find the perfect frame that complements your new artwork.
Can I view the artwork before purchasing?
As an online gallery, we do not offer physical viewings. However, we provide high-resolution images and detailed descriptions to help you make an informed decision.